eVisit’s leading virtual care platform enables healthcare organizations to improve outcomes, revenue, and efficiencies—using their own network of providers to deliver virtual care. With eVisit, healthcare organizations deliver faster, more convenient care to their patients with virtual urgent care, primary care, specialty care, pre-post op care, and employee care. eVisit helps more than 250 healthcare organizations compete and thrive in today’s changing healthcare market.
2021 - Current
Timeline
Senior Product Designer
Role
Background
eVisit connects healthcare providers with patients across the US by offering comprehensive Telehealth solutions, including a virtual waiting room, EHR system integration, and a video visit platform.
As the main Product Designer on the Virtual Clinic team, I collaborated extensively with Project Managers, customers, and healthcare providers to pinpoint improvement opportunities within our platform. During my first two years, we completely reimagined the virtual waiting room. This redesign significantly shortened the time to value and allowed hospitals to tailor the experience to match their unique workflows, enhancing their capacity to deliver care to patients. These efforts culminated in eVisit being awarded the Best-In-Klas award for Virtual Care Platforms as a Service in 2024.
Goals
Solutions
Tools
Figma
Storybook
Conclusion
The redesign of the eVisit Virtual Care platform has significantly improved how healthcare providers interact with and treat patients remotely, which led to us being honored with the 2024 Best in KLAS award for Virtual Care Platforms (Non-EHR). This recognition reflects the platform's outstanding performance and high user satisfaction.
Working closely with healthcare professionals over the past three years has taught me the importance of privacy-first values, ensuring the protection of patient information right from the start. Transparency and empathy are crucial; recognizing that users might be facing health concerns and, therefore, under significant stress, necessitates simplifying the user experience as much as possible. It's also essential to consider that medical providers are often overwhelmed, so creating an interface that doesn't add to their stress is a priority.
A significant insight from this project was that the product and design process are inherently non-linear—there isn't a "perfect" process. Instead, what matters most is the team's ability to adapt and collaborate effectively. This flexibility has enabled us to deliver value quickly, collect feedback regularly, and continually refine our solutions to meet user needs better.
As we look ahead, we are motivated to keep advancing our technology to tackle emerging healthcare challenges, ensuring that eVisit continues to lead in virtual care innovation.