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EmployBridge - Supply Chain And Light Industrial Staffing Agency

EmployBridge is a staffing services company that assists businesses in finding qualified employees and individuals in building their careers. The product consisted of white-labeled iOS and Android apps that can be branded for several of their subsidiary companies.

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2018

Timeline

Contract Product Designer

Role

Background

At EmployBridge, a leading staffing services company, I was involved in a project focused on developing white-labeled iOS and Android apps, which could be customized and branded for various subsidiary companies. These apps are designed to streamline the process for businesses to find qualified employees and for individuals to advance their careers effectively.

As a Product Designer, my responsibilities were comprehensive and included designing new features, creating user flows, and developing prototypes. I also conducted user interviews to gather insights that informed the improvement of the app's design and overall user experience. My role required close collaboration with the product owner, the development team, and various stakeholders to ensure that the apps not only met the diverse needs of the subsidiary companies but also provided a seamless and intuitive user experience. This project was pivotal in enhancing how companies connect with potential employees through technology.

Goals

In-App Interview Scheduling

Optimize the interview scheduling flow within the app to be consistent and seamless across all brands, reducing the reliance on phone support and enhancing the application experience for candidates.s.

In-App Interview Scheduling

Enhanced Data Security

Implement an additional security layer for our apps to safeguard sensitive employee information, addressing user concerns over data privacy beyond just phone password protection.

Enhanced Data Security

Implement an additional security layer for our apps to safeguard sensitive employee information, addressing user concerns over data privacy beyond just phone password protection.

Enhanced Data Security

Implement an additional security layer for our apps to safeguard sensitive employee information, addressing user concerns over data privacy beyond just phone password protection.

Direct Feedback Channels

Refine the app’s feedback system to direct user comments about employers to the appropriate channels, preventing irrelevant reviews on app stores and enhancing our ability to improve user experience based on valid feedback.

Direct Feedback Channels

Solutions

In-App Scheduling Feature

We designed a user-friendly scheduling flow that guides candidates through selecting an interview date, time, and location, complete with directions—all within the app. Post-selection, all pertinent interview details are accessible in one place, simplifying preparations and reducing the need for phone support. This not only streamlines the process but also ensures consistency across various brands, enhancing user satisfaction and operational efficiency.

In-App Scheduling Feature

Additional Security with PIN Access

To enhance data security and user confidence, we implemented an extra security layer that requires a 4-digit PIN to access sensitive profile sections. This measure goes beyond standard phone password protection, providing an additional safeguard for sensitive employee information and improving overall app security.

Additional Security with PIN Access

In-App Rating and Feedback System

We introduced a rating feature that allows users to leave feedback about companies and employers directly through the app. This focused feedback process prevents irrelevant reviews on app stores and improves our ability to gather and respond to user experiences effectively. The feature makes it easier for users to express their thoughts and helps us enhance service quality by addressing genuine concerns more efficiently.

In-App Rating and Feedback System

Tools

Figma

Conclusion

Working with EmployBridge was incredibly important for my career development, especially as it was one of my first major projects. A significant learning from this experience was the importance of designing products with the primary user in mind. Our user base primarily used simpler phones that did not support the latest functionalities and had limited screen sizes. This constraint necessitated a focus on simplicity, transparency, and accessibility in our design approach, which was crucial in ensuring the usability of our apps across diverse user groups.

Additionally, supporting a white-label application enhanced my understanding of systemic design. It taught me how to create and manage style guides that could be easily adapted for multiple brands. This experience was instrumental in learning how to maintain design consistency and identity, regardless of the brand representation.

These experiences were foundational in shaping my skills and approach to product development, making me a more adaptive and thoughtful designer.